IVR & Toll Free

IVR Service Provider

IVR stands for Interactive Voice Response and is an automated telephony system that can manage any volume of calls from your clients. We offer smart IVR service configured with a virtual IVR number at Spark TG, the leading IVR service provider. Our cutting-edge IVR technology boosts productivity and customer satisfaction by allowing you to map departments and agents to extensions, allowing you to connect with consumers and routing calls to the right agent or department.
Allow our IVR system to do more for you: collect data, generate extensive statistics on your business calls, talk with your customers, provide self-service, or connect them to the appropriate agent, for both inbound and outbound campaigns.

Call Tracking with IVR Number

Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent faster

Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR number

Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Easy CRM integration

Using our APIs you can integrate CRM easily to save customer data with complete recording details, including caller specifications, call duration, time, and caller location at one place. Pull in customer data from any popular CRMs or a custom-built solution and access it in a few clicks. Save agents time by not making them toggle between multiple screens.

Uninterrupted support

Available 24/7, IVR system offers quick and seamless support to your customers. Record all messages of customers on voicemail during non-working hours and never slip a potential business lead.

Call Recording

Record all customer calls on your virtual number and use these call recordings for internal training or get an insight into your customer preferences.

Call Routing Anywhere

With our Cloud IVR service, route your customer calls to multiple agents at a single point of time. It efficiently handles a large traffic of calls, not missing any potential business opportunity.

Customized Greetings

Offer localized experiences with customized greetings for different departments, and brands. Record new messages or upload existing voicemail greetings.